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RETURN AND CLAIMS POLICY

At Naturecan, we pride ourselves on offering our customers the highest quality products and services. If you are not completely satisfied with the products or services of our team, you can contact us at support-cz@naturecan.com, where we will be happy to help you.

We want you to be very satisfied with your purchase from Naturecan Ltd. If you have any problems, please contact us so we can fix the problem for you.

WHAT ITEMS CAN BE RETURNED?

Unwanted goods - we offer a 14-day 'no quibble' guarantee on all returned unused items in their original condition and packaging.

Damaged Items - All damaged items reported within 5 days of receipt may be returned for a full refund or exchange.

HOW DO I RETURN AN ITEM?

Contact our customer service team and we will inform you about the next steps.

Our returns address may vary on some items, so please contact us before sending any product back.

ARE THERE ANY RETURN FEES?

If the item is not damaged, you are responsible for all return shipping costs.

Damaged items are returned free of charge and you will receive details after contacting us.

WHEN WILL I BE REFUNDED?

Once your return has been received and inspected, we will send you an email notifying you that we have received your return.

Your refund will be processed and the credit automatically applied to the original payment method within 3-5 business days.